Charnwood
(02) 6259 9101

Terms and Conditions

1. Introduction

Welcome to SUBWAY Charnwood School Lunch Program ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website located at https://ordermymeal.com.au (the "Service") operated by SUBWAY Charnwood.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access the Service.

2. Service Description

SUBWAY Charnwood provides a school lunch ordering service that allows parents and guardians to order fresh, healthy meals for their children. Our service includes:

  • Online ordering platform for school lunch meals
  • Freshly baked breads, select sauces, various toppings, sides, and drinks
  • Monday to Friday delivery service to participating schools
  • Parent portal for account management and order tracking

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must register for an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Responsibility

You agree to:

  • Provide accurate information about yourself and your children
  • Maintain and update your account information as necessary
  • Notify us immediately of any unauthorized use of your account
  • Be responsible for all orders placed through your account

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time if you violate these Terms or engage in fraudulent, abusive, or illegal activity.

4. Ordering Process

4.1 Order Placement

Orders can be placed through our online platform. You must provide accurate information including:

  • Child's name and school information
  • Delivery date and time preferences
  • Meal selections and any dietary requirements
  • Valid payment information

4.2 Order Confirmation

Upon placing an order, you will receive an email confirmation. This confirmation does not guarantee acceptance of your order. We reserve the right to refuse or cancel any order at our discretion.

4.3 Order Modifications

Order modifications or cancellations must be made within the timeframes specified on our website. We cannot guarantee modifications or cancellations after the specified deadline.

5. Payment Terms

5.1 Payment Methods

We accept payment through the payment methods available on our platform. All payments must be made in Australian Dollars (AUD).

5.2 Pricing

All prices are displayed in Australian Dollars and are subject to change without notice. We reserve the right to correct any pricing errors, even after an order has been placed.

5.3 Payment Processing

Payment is processed at the time of order placement. By providing payment information, you represent and warrant that you are authorized to use the payment method provided.

6. Delivery Terms

6.1 Delivery Schedule

School lunch orders are available Monday to Friday during school terms. We pack and deliver fresh meals daily to participating schools.

6.2 Delivery Responsibility

We are responsible for delivering meals to the designated school location. Once delivered to the school, the school is responsible for distribution to students. We are not responsible for meals that are not collected by the student.

6.3 Delivery Issues

If you experience any issues with delivery, please contact us immediately. We will work to resolve the issue, but we are not liable for delays or failures in delivery due to circumstances beyond our reasonable control.

7. Cancellation and Refunds

7.1 Cancellation Policy

Orders may be cancelled within the timeframe specified on our website, typically before the order cutoff time. Cancellations after the cutoff time may not be eligible for a refund.

7.2 Refund Policy

Refunds will be processed according to the following conditions:

  • Full refunds for orders cancelled before the cutoff time
  • Partial or full refunds for orders that fail to be delivered due to our error
  • No refunds for orders that are successfully delivered but not collected by the student
  • Refunds will be processed to the original payment method within 5-10 business days

7.3 Quality Issues

If you are not satisfied with the quality of your order, please contact us within 24 hours of delivery. We will investigate and may provide a refund or replacement at our discretion.

8. Dietary Requirements and Allergies

While we strive to accommodate dietary requirements and allergies, you are responsible for:

  • Accurately disclosing any allergies or dietary restrictions when placing orders
  • Reviewing meal ingredients and nutritional information before ordering
  • Informing your child about their dietary restrictions
  • Contacting us immediately if you have concerns about allergens in meals

We cannot guarantee that our kitchen is completely free of allergens. If your child has severe allergies, please contact us before placing an order to discuss available options.

9. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service
  • Our total liability for any claims related to the Service shall not exceed the amount you paid for the specific order in question
  • We are not responsible for any loss or damage resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or school closures

Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law that cannot be excluded, restricted, or modified.

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of SUBWAY Charnwood or its licensors and is protected by Australian and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.

11. Privacy

Your use of our Service is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your personal information.

By using our Service, you consent to the collection and use of your information as described in our Privacy Policy.

12. Prohibited Uses

You agree not to use the Service:

  • For any unlawful purpose or to solicit others to perform unlawful acts
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
  • To submit false or misleading information
  • To upload or transmit viruses or any other type of malicious code
  • To collect or track the personal information of others
  • To spam, phish, pharm, pretext, spider, crawl, or scrape
  • For any obscene or immoral purpose
  • To interfere with or circumvent the security features of the Service

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last updated" date.

Your continued use of the Service after any modifications constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Australian Capital Territory, Australia, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of the Australian Capital Territory.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

SUBWAY Charnwood

Shop 1 / 6 Charnwood Pl, Charnwood ACT 2615

Phone: (02) 6259 9101

Email: subwaycharnwood36@gmail.com

Website: https://ordermymeal.com.au

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SUBWAY Charnwood regarding your use of the Service and supersede all prior agreements and understandings.